Terms and conditions

Name: Big City Bagels Catering
Address: 6727 N 47th Ave Suite B, Glendale, AZ, 85301, US
Telephone: +1-480-420-9060
Price range: $200–$3500

Terms of Use – Big City Bagels & CaterinG

Last Updated: May 05, 2025

Welcome to Big City Bagels & Catering (“we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access and use of our website www.bigcitybagels.net (“Site”) and related services (collectively, the “Platform”). By using the Platform, you agree to these Terms. If you do not agree, please do not use our Platform.

Use of Our Platform

Our Platform is intended to help users browse our menu, place catering orders, and learn more about our services. You must be at least 18 years old to make purchases through our Platform.

Account Information

You may need to provide contact and payment information to place an order. You are responsible for ensuring that the information you provide is accurate and current. You agree to maintain the confidentiality of your account and are responsible for any activity under it.

Orders, Payments, and Refunds

Order Process: Orders must be submitted with accurate delivery and contact information.
Payment: All payments are processed securely through our third-party processor. We do not store credit card details.
Cancellations and Refunds:
- Orders canceled at least 24 hours before the scheduled delivery time are eligible for a full refund.
- Same-day cancellations may not be eligible for a refund due to preparation and staffing costs.
- Refunds may be issued for missing or incorrect items, food quality concerns, or significant delivery delays (60+ minutes due to our fault).
- Refunds are not issued for minor delays, customer ordering mistakes, or cancellations made less than 2 hours before delivery.
- Refund requests must be submitted within 2 hours of delivery via email (Citybagelsaz@gmail.com) or phone (480-420-9060) with a description and photos if applicable.
- Approved refunds are processed within 3–5 business days.

Privacy

Your use of our Platform is also governed by our Privacy Policy, which explains how we collect and use your data.

Intellectual Property

All content on our Platform—including logos, menus, images, and text—is owned or licensed by Big City Bagels and may not be copied or used without permission.

Prohibited Conduct

You agree not to use our Platform to:

Violate any laws or regulations
Interfere with or disrupt our services
Post harmful, misleading, or offensive content.

Limitation of Liability

Our Platform is provided “as is.” We are not liable for damages related to your use of the Platform, except where prohibited by law. We do not guarantee that the Platform will be error-free or uninterrupted.

Changes to These Terms

We may update these Terms from time to time. If we do, we will update the “Last Updated” date. Continued use of the Platform means you accept the updated Terms.

Contact Us:

If you have any questions, contact us at:
- Email: Citybagelsaz@gmail.com
- Phone: 480-420-9060