Refund Policy

Name: Big City Bagels Catering
Address: 6727 N 47th Ave Suite B, Glendale, AZ, 85301, US
Telephone: +1-480-420-9060
Price range: $200–$3500

Refund Policy – Big City Bagels & Catering

Order Changes & Cancellations
We understand plans can change. To provide the best experience, we kindly ask:
Cancellations must be made at least 24 hours before the scheduled delivery time to receive a full refund.
Same-day cancellations may not be eligible for a refund due to preparation costs.

Partial Refund Eligibility

Refunds will be issued in the following cases:
- Items are missing or incorrect in your order
- Food arrives significantly late (60+ minutes) due to our error
- Food quality does not meet our standards (e.g., spoiled or unsafe items)

Refunds will not be granted for:

Minor delivery delays due to traffic or weather
Customer errors in ordering (e.g., incorrect date/time, address, item selection)
Orders canceled less than 2 hours before scheduled delivery time.

How to Request a Refund

Please contact us within 2 hours of receiving your order. Include your order number, a brief description of the issue, and any supporting photos (if applicable). Email us at Citybagelsaz@gmail.com or call 480-420-9060

Processing Time

Approved refunds will be processed to your original payment method within 3–5 business days.